VETERANS GUIDE

 VA Hotlines and Resources 

Anderson Clinic VA Social Worker: Ellie Everly, USW-CP. She is the doorway to services at the Anderson Clinic (864-224-5450)

VA TELEPHONE ADVICE PROGRAM LINE (TAP line): 1-888-651-2683

VA PHARMACY/MEDICATION REFILL LINE 1-800-293-8262

VETERAN CRISIS LINE: 1-800-273-8255, then press 1.

VA CAREGIVER SUPPORT LINE 1-855-260-3274 to be put on general caregiver mailing list or to participate in telephone support 

VA NATIONAL CALL CENTER FOR HOMELESS VETERANS: 1-877-424-3838

TRAVEL PAY: 1-800-776-4000 ext. 54319, 54483, 54484, or 56426.

WOMEN VETERANS HOTLINE: 1-855-VA-WOMEN (829-6636)

REGISTER FOR VA MyHealthEVET (MHV) PATIENT PORTAL:

     • Contact Greenville VA Clinic MHV coordinator, Angel Johnson

       864-224-5450 ext. 22507

Upstate ENROLLMENT and ELIGIBILITY office:

     • Call Efrem Sullivan 864-299-1600 or 803-776-4000 ext. 22790 (Contact to get a VA 10 card)

     • Means Test completion: Call Mr. Sullivan (number above) or call 1-877-222-8387, chose the option for "enrollment".

     • Welcome Center: 803-776-4000 ext. 55815.

     • VA Health Care debts assistance line: 866-258-2772

For Special Mode Transportation: 803-776-4000: Debra Morrison (wheelchair transport) Ext. 35327, Stephanie Robinson (stretcher transport) Ext. 54909

WHEN A VETERAN GOES TO THE ER/HOSPITAL:

The Veteran/Veteran's representative, or the community emergency care facility/hospital should call the Emergency Care Notification CALL CENTER within 72 hours of the services (our VA station # is 544 if they ask you)

• Centralized Emergency Care Notification Call Center 844-724-7842 or report through the Emergency care reporting (ECR portal): https://EmergencyCareReporting.CommunityCare.va.gov

WHEN A VETERAN GOES TO A VA CONTRACTED URGENT CARE FACILITY:

     • Call 844-698-2311 to verify eligibility. Urgent Care Providers must call 888-901-6609 to begin care. (locator link is https://wwww.va.gov/find-iocations)

OFFICE OF COMMUNITY CARE CLAIMS ADJUDICATION & REIMBURSEMENT: Please direct ALL claims/reimbursement questions about VA payments for hospital bills to 877-881-7618. The VA patient advocate can also help you with bills 803-776-4000 ext. 22740.

OFFICE OF COMMUNITY CARE HOT LINE: call 803-695-6846 for general Community Care questions or to check on status of Community Care consults. 

OFFICE OF COMMUNITY CARE SOCIAL WORK NAVIGATORS: Call 803-776-4000 using following extensions to address any Community Care billing issues: Jacqueline Barfield ext. 57927, Terrell Brittingham ext. 57166, or Jerome Robinson, ext. 51906

VA PATIENT ADVOCATE: 803-776-4000 ext. 56937 leads new Patient Orientations. Call if interested in attending. 

MISSION ACT General information can be found by going to VA.GOV/MissionAct or call 803-776-4000, then press 8.

DORN REGIONAL HOSPITAL: 803-776-4000

Anderson County Veterans affairs office: (864-260-4036 2404 North Main Street Anderson, SC 29621

Greenville County Veterans Office: 864-467-7230, 301 University Ridge, Greenville, SC 29601

Pickens VA Office: 864-898-5926

Laurens VA Office: 864-984-4041

Oconee VA Office: 864-638-4231

If you need help with VVC (Veteran Video Connect): Call the VHA National Telehealth Technology Help Desk (NTTHD) at 864-224-5450, ext. 22358.